Goods purchased via the Website http://www.discom.co.uk
1. All goods purchased from Discom Ltd. carry a 12 month guarantee against defective
manufacture or materials.
2. In the case of Electronic equipment, Discom Ltd. will replace faulty goods if
returned within 28 days of purchase, after 28 days we reserve the right to return
the faulty unit to the manufacturer for repair.
3. Under the distance selling regulations 2000 you the consumer has the right
to cancel any contract of sale within 7 days.
4. If goods you order are not available from our stock for immediate delivery,
we will offer an alternative, the option to wait for us to get the stock or
immediate full refund. If goods are out of stock we guarantee a refund will
be issued within 24 hours. If you opt to wait for us to get the stock, we will
give you an expected delivery time which we will do our utmost to adhere to,
but this cannot be a guaranteed delivery time, however, you may cancel your
order at any time prior to receiving the goods from us and receive a full refund.
5. The descriptions used on the website to describe functions, accessories and
physical size or weight of the goods we sell are to the best of our knowledge,
accurate. Due to manufacture some products may have slight differences, this
is beyond our control.
6. Prices advertised on our website are correct when the page is published,
we reserve the right to withdraw any product from sale without notice. Any prices
quoted to include delivery, only include delivery within mainland UK. On occasion there may be a delivery surcharge or change to the quoted or published price. This is beyond our control, but, in such instance you will be given the option to pay the difference in price and have your order fulfilled, or, cancel the order completely at no cost to you. Goods are not sold on a trial basis.
7. Goods remain the property of Discom Ltd. until they are paid for in full.
8. Methods of payment: We accept Visa, Mastercard, Solo, Electron, JCB and Maestro
cards online, alternatively you may pay by Cheque or bankers draft by contacting us direct on 01325 317529
Refunds:
9. Refunds will be completed in the same manner in which you paid. i.e. If
you paid by Visa, your refund will be to your Visa card. If you paid by cheque,
you will receive a cheque. Etc. We reserve the right to charge a re stocking
fee on non defective goods.
10. Refunds will be completed by us within 30 days of us receiving the goods
back in the condition in which they were originally supplied by us.
11. In the case of returned goods you will be responsible for their return to
us. We recommend using registered or recorded post.
12. Refunds against cheques will not be issued until the cheque has cleared
at our bank.
Customer Service, Support and Complaints:
13. If you have a complaint about any of the goods we offer, the services we
provide or about us, or if you need help or support with any purchase made from
our website, or if any product you purchased from us requires service, you should
contact us by either ;- Writing to:
Customer Support
Discom Ltd.
22 Northfield Way
Newton Aycliffe
County Durham
DL5 6EJ
or by e mail to : Customer.service@discom.co.uk
or by telephone:01325 317651
or by fax:01325 317529
14. you will receive acknowledgment of your complaint within 5 working days.
15 . We aim to resolve all complaints within 14 working days of us receiving
them.
16. Complaints may be passed to the Directors of the business in full confidentiality
by contacting the Operations Manager at the address or telephone number in item 13.
17. If you feel we are not acting fairly, then we invite you to contact the
local Citizens Advice Bureau, the local Trading Standards Office or Which? for
advice.
18. Customer service is available from 10am until 5pm Monday to Friday by contacting our Sales Helpline on 01325 317651.
Our code of practice:
19. The above rules are our business rules, and are designed to provide a safe
environment for you to shop remotely.
20 . Your Statutory Rights are not Affected by our business rules |
